How to Make an Appointment
Dr Menz operates from Ashford Hospital and Parkwynd Private Hospital. Which hospital a patient will be booked at depends on the procedure undertaken. All joint replacements are performed at Ashford, whereas arthroscopies and ACL reconstructions can be performed at either hospital.
To make an appointment at any of these locations, please phone (08) 8267 1284 or complete our online booking request form.
Preparing for Your Appointment
Prior to booking an appointment, please ensure you have a current referral from your GP or other health practitioner.
Please arrive 10 minutes prior to your appointment with Dr Menz to allow time to complete any required paperwork before your consultation.
Please bring to your appointment:
- Medicare Card
- Health Fund Card
- Concession Card (Pension/Disability/DVA)
- For WorkCover patients, your claim number and contact details for your case manager
- X-ray scans or medical reports relating to the injury/problematic area
- Records of current medication and any known allergies
- For regional based patients, your PATS travel forms for Dr Menz to authorise
What to Wear
Please dress so that the problem area can be easily examined.
For knee and hip consultations, we recommend that you wear or bring shorts.
Please also ensure you are wearing appropriate undergarments.
Cost of Consultation
When booking your appointment over the phone, Dr Menz’s team is happy to provide you with details regarding the cost of your appointment.
Payment in full is required on the day of your consultation. We accept EFTPOS (Visa/MasterCard), Cash and Personal Cheque payments.
Please note, we require a current referral from your GP or another specialist to claim the Medicare rebate for your appointment.
Your Appointment with Dr Menz
To best prepare for your consultation, we like to encourage our patients to prepare lists detailing:
- Any medications you may be prescribed, including herbs, vitamins, supplements and over the counter medications
- Medical records or notes from other Doctors or Orthopaedic Surgeons who have consulted regarding the problem area
- Details of past surgeries (even those not relating to your current injury)
- All allergies or known reactions to medications
- Medical conditions that run in your family
Dr Menz will then take time to examine the area and develop a recommended treatment and care plan. The treatment plan may include seeing a physiotherapist or carrying out further testing.
If surgery is recommended, Dr Menz will provide you with an explanation of your condition, any alternative treatments available and a thorough description of what the recommended procedure will entail.
We understand the prospect of surgery can be daunting, and we encourage you to ask as many questions as you would like to ensure you understand the procedure and treatment plan.
If surgery is the agreed course of action for your condition, Dr Menz will provide you with plenty of detailed information regarding:
- The cost of your surgery
- How to best prepare for your surgery
- What to expect on the day of your surgery and pre-admission requirements
- Detailed post-operative care plan
If you choose to be treated as a private patient, you will be treated at hospitals that Dr Menz is affiliated to. After discharge, your care will be carried out in my private rooms, or will be referred to your local general practitioner.
Types of Private Patients
This practice caters for a range of Private patients, these include:
- Private Health Insured
- Department of Veterans Affairs (DVA)
- Self Insured (Uninsured)
Private Health Insurance
Private Health Insurance allows you and your family to access the right health services at the right time. You have control of your health care and can choose the provider, in most instances the facility and timing of your treatment. With the security and protection of private health insurance, you have access to an extensive range of private hospitals and can rest assured that your health is in good hands.
Depending on your level of cover, some health funds also require you to pay an excess. We are not responsible for these costs but our staff will do their utmost to guide you to better understanding.
Our practice accepts most private health insurance programs. Our staff can also help with your claim for benefits, but we remind you that your specific policy is an agreement between you and your insurance company.
Please keep in mind that you are responsible for your total obligation should your insurance benefits result in less coverage than anticipated.
Your policy may base its allowances on a fixed fee schedule, which may or may not coincide with the Dr Menz’s fee schedule.
You should be aware that different insurance companies vary greatly in the types of coverage available. Also, some companies take care of claims promptly while others delay payment for several months.
Department of Veterans Affairs (DVA)
The Australian Government’s Department of Veterans’ Affairs (DVA) provides support to current and former serving members and their families through a range of benefits (including ongoing or one off payments). For further understanding on how you can apply these benefits to our service and the scope of cover please refer to: http://www.dva.gov.au/benefits-and-payments
Self Insured (Uninsured)
Patients are able to choose private admission even if they do not have private health insurance. Self-funded patients will be liable to pay the following:
- The gap between the Medicare benefit and any specialist’s charge
- The gap for diagnostic services (medical imaging and laboratory), however some of these services may be bulk billed to Medicare, that is no ‘gap’
- Hospital accommodation (including day surgery) and theatre fees
- Surgically implanted prostheses
Essentially this means you must meet all costs of the admission yourself except those covered by Medicare.
For further information about costs involved in surgery please contact our office on (08) 8267 1284 where you will be provided with a detailed quote.
Non-Reciprocal Health Care Agreement – If you are an overseas patient from a country where there is no Reciprocal Health Care Agreement, you are not eligible for Medicare and you are responsible for payment of all fees and services. Non-Medicare patients are billed for inpatient and outpatient services regardless if they choose public or private admission.
Reciprocal Health Care Agreement – If you are a visitor from a country where Australia does have a Reciprocal Health Care Agreement (RHCA), you may be eligible for treatment that is deemed immediately necessary for any health problem or injury whilst in Australia. RHCA does not cover pre-arranged or elective treatment. Overseas patients who are covered by the RHCA will not be covered if they choose private admission.
If you are unable to attend your appointment and would like to reschedule or cancel, please notify us at least a day before your appointment by phoning (08) 8267 1284.